PROMOT Automation Customer Service is your contact when it comes to questions about mechanics, software, maintenance or the operation of your system. We ensure professional support – also on site. The solution-oriented range of services from spare parts and service packages to conversion and retrofit work saves you time and costs and increases your machine availability. With PROMOT Automation, you have a partner who supports you every step of the way. We stand by your side and help you do your best. Depending on the circumstances, we support you by phone, e-mail, remote service or even on site.
Fast telephone support and advice from a PROMOT technician. Mon - Fri: 7 a.m. to 5 p.m.
Contact form
If you would like to receive the latest information about our products and services or be contacted by one of our employees, please fill out the form below with your company address.
ProREMOTE Fernwartung
ProREMOTE REMOTE MAINTENANCE PACKAGES
Remote maintenance packages for your requirements. Maximum availability and fastest response time.
ProREMOTE REMOTE MAINTENANCE- SERVICE PACKAGES
With PROMOT’s own ProREMOTE remote maintenance packages, we give you the opportunity to contract services from PROMOT. Thanks to the modular structure of our ProREMOTE remote maintenance packages, we can offer the perfect package with an optimal price-performance ratio for your operational requirements.
BASIC
from € 960,-
plus VAT
per year / system
Remote intervention in PLC/NC control by experienced programmers
Easy communication via ProREMOTE hardware
Rapid feedback within 4 h by a PROMOT programmer in the time available
With the new ProREMOTE remote maintenance modules, you customize your secure remote access to your network and equipment. With ProREMOTE remote maintenance modules, we can securely establish an instant connection to your machines, allowing us to quickly respond to your issues as well as minimize downtime. Access can optionally be controlled by you to comply with strict IT policies. So in the future, you will be faster, more flexible and more cost-effective when you need support for rapid fault diagnosis, and at the same time you will not have to worry about license fees.
* In combination with a ProREMOTE service package. ** Internet access is provided by the customer.
We help you plan and implement remote access to accelerate digitalization and make your business evolve.
REQUIREMENT
The ProREMOTE remote maintenance modules are only available in combination with a ProREMOTE remote maintenance service package. Restricted remote maintenance access may occur with customised hardware solutions. (The express rental hardware case is excluded).
SECURITY
The solution is end-to-end safety-certified in accordance with the IEC 62443 standard.
BENEFITS
With remote maintenance support from PROMOT, you are always on the safe side. Our experienced technicians and programmers support you with fault diagnosis and troubleshooting, thus ensuring maximum availability of your system. A fast response time is important to us so that you are fully operational again as quickly as possible.
Monitoring Tool ProMONITOR
Expand your service package with ProMONITOR. This gives you a quick real-time overview of your production - regardless of location! We want to help you remain competitive and profitable while minimising downtimes and capacity bottlenecks.
