PROMOT Automation Customer Service is your contact when it comes to questions about mechanics, software, maintenance or the operation of your system. We ensure professional support – also on site. The solution-oriented range of services from spare parts and service packages to conversion and retrofit work saves you time and costs and increases your machine availability.
With PROMOT Automation, you have a partner who supports you every step of the way. We stand by your side and help you do your best. Depending on the circumstances, we support you by phone, e-mail, remote service or even on site.

The service offer provides full transparency.

Fast telephone support and advice from a PROMOT technician. Monday to Thursday: 7 a.m. to 5 p.m.

If you would like to receive the latest information about our products and services or be contacted by one of our employees, please fill out the form below with your company address.

With PROMOT’s own ProREMOTE remote maintenance packages, we give you the opportunity to contract services from PROMOT. Thanks to the modular structure of our ProREMOTE remote maintenance packages, we can offer the perfect package with an optimal price-performance ratio for your operational requirements.

With the new ProREMOTE remote maintenance modules, you customize your secure remote access to your network and equipment. With ProREMOTE remote maintenance modules, we can securely establish an instant connection to your machines, allowing us to quickly respond to your issues as well as minimize downtime. Access can optionally be controlled by you to comply with strict IT policies. So in the future, you will be faster, more flexible and more cost-effective when you need support for rapid fault diagnosis, and at the same time you will not have to worry about license fees.