Hotline
Whether you have questions concerning mechanics, software or operation of your robot system, our hotline is there for you with our competent and experienced staff ready to handle all your concerns.
Availability:
Mon - Fri: 7 am - 5 pm
Email: service@promot.at
Pro-Serv
PROMOT’s Pro-Serv(ice) offers maximal availability and response time.
| Pro-Serv Advanced | Pro-Serv Professional | |
| availability | Mon – Fri 6 am– 10 pm | Mon – Sun 24 hrs |
| Sat 6 am – 2 pm | ||
| on site reaction time |
DE+AT: 24 hours CH: 72 hours |
DE+AT: 24 hours CH: 72 hours |
| service visit | 1 x per year | 1 x per year |
Spare parts
For smooth production like on the first day, rely on original PROMOT spare parts. We are glad to support you, from ordering to the installation of your spare parts, with competent and experienced technicians. Benefits of using original PROMOT parts:
- competent order processing
- best access
- fast delivery
Contact us at: ersatzteile@promot.at
Service contracts
With service contracts we guarantee you optimal support for PROMOT services. In addition to better planning of the services to be carried out, a service contract makes a major contribution to the best OEE. Thanks to the modular structure of our service contracts, we can put together the perfect package with an optimal price/performance factor just for you.
Conversions and Retrofitting
True to the motto „There is nothing that cannot be improved”, we welcome the opportunity to support you with any kind of conversion. So, stay up to date! Let us optimize your plants for you and help boost your productivity and flexibility.
Typical conversion work:
Setting up new parts, integrating new machines, and process optimization of any kind.