ProREMOTE remote maintenance package
With PROMOT’s own ProREMOTE remote maintenance packages, we give you the opportunity to contract services from PROMOT. Thanks to the modular structure of our ProREMOTE remote maintenance packages, we can offer the perfect package with an optimal price-performance ratio for your operational requirements.
- Quick telephone support and advice from a PROMOT technician
- Hotline availability:
From 1.590 € plus VAT.
- Remote intervention in PLC/NC control by experienced programmers
- Easy communication via ProREMOTE hardware*
- Rapid feedback within 2 h from a PROMOT programmer in the time available
- On-site response time: within 96 h (DE, AT)
- Hotline & remote maintenance service availability: Mon–Fri: 06:00–22:00 and Sat: 06:00–14:00
We help you plan and implement remote access to accelerate digitalization and make your business evolve.
The ProREMOTE remote maintenance modules are only available in combination with a ProREMOTE remote maintenance service package. Limited remote maintenance access may occur with customer-owned hardware solutions. (Excluded is the express rent hardware case).
The solution is end-to-end safety certified according to the IEC 62443 standard.
ProREMOTE – Remote maintenance modulesWith the new ProREMOTE remote maintenance modules, you customize your secure remote access to your network and equipment. With ProREMOTE remote maintenance modules, we can securely establish an instant connection to your machines, allowing us to quickly respond to your issues as well as minimize downtime. Access can optionally be controlled by you to comply with strict IT policies. So in the future, you will be faster, more flexible and more cost-effective when you need support for rapid fault diagnosis, and at the same time you will not have to worry about license fees.
* In combination with a ProREMOTE service package
** Internet access is provided by the customer
EXPAND YOUR SERVICE PACKAGE WITH THE MONITORING TOOL ProMONITOR
ProMONITOR gives you a quick overview of your production – regardless of location! We want to help you stay competitive and profitable while minimizing downtime and capacity bottlenecks.